Thank you very much for visiting 13th Floor online store!
We are located in Tokyo,JAPAN, and sale vintage scandinavian design items and Interior goods.
Here are the general notes for our international shipping.
ORDERING
We accept your order from overseas by e-mail in English and Japanese.
Please e-mail us at info@stoneflower.jp with following contents when you order us.
- Item Name:
- Item No (or Item URL):
- Color: (if necessary)
- Size:
- Quantity:
- Your delivery information
- Your Name:
- Address:
- Country:
- Zip:
- Phone:
- E-mail:
- NOTE:
We will send you an order confirmation for your orders including shipping costs and PayPal fee, also will send you the Invoice by PayPal.
We will ship your order as soon as your payment has been made.
We cannot accept cancellation in any case for international orders after send you an order confirmation.
PAYMENT
We accept payment through PayPal.
PayPal accepts most major credit cards.
Please follow the Paypal invoice we send you.
Please make the payment within 5days.
Shipment will be held until payment arrives.
If we cannot confirm your payment within 5days, your order should be cancelled automatically.
All items price is not include import customs, duties, taxes and any custom clearance fee.
SHIPPING
All shipping and handling are carried out by EMS(Express Mail Service) of the Japan Postal Service.
We use EMS Rate Schedule to estimate shipping costs for international orders.
Shipping fees are calculated on a combined basis of weight, value (for insurance purposes), and destination.
See following the charges table at the Japan post web pages.
EMS Charges Table
We will send you the tracking numbers after ship your orders. We cannot to accept change order, refund and return after send you a order confirmation.
PRIVACY POLICY
Your privacy is important to us. We use your personal information only for the shipping items and important business process.
Please send us e-mail for more information.
E-mail : info@stoneflower.jp
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